Privacy Policy

At Lanow Coffee & Sauna, we are committed to protecting your privacy and handling your personal information in accordance with UK data protection laws.

Information you provide:

Name, Email Address, Phone Number, Booking & Attendance Information, Waiver Form & Terms and Condition confirmation.

Health Information:

For your safety, we ask you to confirm that you have read our terms and conditions and health and safety waiver form.

Website Information:

When you visit our website, we may collect: IP Address, Browser Type, Device Information, Website usage data through cookies and analytics tools.

How we use your Information:

We use your information to manage bookings and payments, communicate regarding your sauna sessions, respond to enquiries, ensure the safe operation of our services, improve our website and customer experience, comply with legal obligations, send marketing communications where you have opted in.

Payments:

Payments are process securely through a trusted third-party payment provider. We do not store full payment card details.

Marketing:

If you subscribe to our mailing list, we may send occasional updates, offers, and news our Lanow Coffee & Sauna. You can unsubscribe at any time by clicking the unsubscribe button in the email or contacting us directly.

Sharing your Information:

We do not sell, rent or trade your personal information. We may share information with trusted third party providers who help us operate our business. These include: booking systems, payment processors, website hosting providers, email marketing platforms. These providers are only given access to information necessary to perform their services.

Data Retention:

We only keep personal information for as long as necessary to: fulfil bookings, meet legal and accounting requirements, resolve disputes, maintain business records.

Your Rights:

Under UK GDPR, you have the right to: Access your personal information, request correction of inaccurate information, request deletion of your information, restrict or object to processing, withdraw consent where applicable, lodge a complaint with the UK Information Commissioner’s Office.

Cookies:

Our website may use cookies to improve functionality and understand how visitors use the site. You can control cookies through your browser settings.

Changes to this Policy:

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us:

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: hello@lanow.co.uk

Last Updated : 04/06/2026